FREQUENTLY ASKED QUESTIONS
What kind of paper is used for prints? All posters are printed on Hot Press Bright White Heavy Smooth Matte Fine Art Paper (330 gsm). It is a high-quality, archival grade, acid-free, 100% cotton rag inkjet paper with a bright smooth finish.
How are prints packaged? Prints 8x10 inches and smaller are wrapped in a plastic sleeve and packaged flat in a no-bend mailer. All prints larger than 8x10 are wrapped in a plastic sleeve and rolled in tamper resistant tube to ensure they arrive undamaged and to maintain low shipping costs for our customers.
When will my order ship? Orders are processed within 3-5 business days. Shipping time varies, depending on how far the order has to travel. You will be updated with a tracking number as soon as its available.
Where do prints ship from? Prints ship from our lovely print shop based in Los Angeles, CA.
Do you ship internationally? Yes, we do!
What carrier is used for shipping? All domestic orders are shipped through USPS First Class Mail. If you would like USPS Priority 2-day or Fedex overnight shipping, send us a message so we can more accurately calculate shipping cost!
What is your return/refund policy?
- Returns: We do not keep a physical inventory—all products are made to order for customization reasons and are, therefore, ineligible for return. However, please contact us if there is an issue with your order and we will be happy to assist you.
- Exchanges/Replacements: We only replace items if they are defective or damaged. If you need a replacement for the same item, please send us an email within 7 days of delivery with photos of the damaged item to firstname.lastname@example.org.